How can I pay?
My shop is set up to accept Paypal. Cash and check are not accepted at this time. Do not send any form of payment by mail.
Can I wash my purchase?
For the longest life of your purchased item I recommend handwashing your item and letting it hang dry or set it somewhere safe to dry. Harsh chemicals, hot water, and a dryer can all damage crochet items.
Can I have something made in a different color?
Absolutely! I can make any of the items you see in the shop with your preferred color choice. Please note that any custom orders can be subject to an additional fee due to complexity.
How long does it take for a commission to be completed?
This all depends on the commission's complexity. On average, I usually take a week to 2 weeks, should it be longer I would be more than happy to notify you of any delays.
Will an item be back in stock?
I will try to update inventory as much as possible. No two items are the same so if you are looking at an item in the EXACT colors you want I would best suggest to purchase it at that time. Unfortunately I am only human and will restock as much as I can, but I can not guarantee specific items will be in stock at all times.
~~Return and Shipping Policy~~
- The customer is responsible for any import fees and taxes should they apply.
- Shipping will include tracking, once the post office has your package I do not have control from there. If you do not receive a package please check the shipping first and call your local post office (they are human too so please be kind).
- Returns are not accepted in the event of buyer's remorse, ESPECIALLY with commissions. Any order damaged by the customer will not be refunded.
- For a refund a customer will have to send back the item in question.
- Refunds will be partial at best to account with shipping costs.
- Any returns will be determined with care on a case by case basis as the artist I reserve the right to deny any return.
~~Commission Policy~~
- All commissions must be paid for prior to starting the commission.
- As the artist I have the right to decline any commission should I feel it is necessary.
- I will not be making ANY commission that is something made from someone else's crochet pattern. There is an issue of legality that comes with stealing and using other people's patterns. All patterns that I use are my own.
- Any changes (such as color, size, etc.) that you may want to make to the commission PRIOR TO ME STARTING will be subject to an alteration fee.
- Any changes requested AFTER I have begun the commission will not be honorable because of the time taken to already make your item.
~~Safety Info~~
- All items are made in a pupper and catto friendly home! Pets are kept away from my work area as best as possible, but please be aware in the event there are allergies
- If the item is for a baby or a young child button eyes can be swapped for felt in a commissioned item.
- The yarn that I use varies but is most often a polyester and cotton blend. If there is a reason such as allergies that another yarn is needed please specify in your commission request and I would be more than happy to hunt down an allergy friendly alternative for you. Pricing may vary due to alternate yarn needs.